Shipping & Returns
Efie Paw Jewelry is committed to carefully packing and protecting your packages.
The customer is requested to inspect the received package upon delivery by the courier, before signing for receipt.
If the package appears tampered with or damaged, the customer is asked to sign for receipt with reservations.
Shipping within Italy
Shipping within Italy is done via tracked courier and is free throughout the entire Italian territory.
Hand pick-up in Saluzzo is available by appointment only.
Delivery will be made at our location from Monday to Friday only. Upon completion of the order, the available pick-up times will be communicated.
We do not offer home delivery.
Once the shipment has been made, you will receive a confirmation email.
Efie Paw Jewelry does not take any responsibility for delays due to transportation, but we will do our best to assist you and expedite the carrier to ensure you can wear our creations as soon as possible.
Delivery takes 24/48/72 hours depending on the destination.
Shipping within EU territory
France, Netherlands, Austria, Croatia, Hungary, Germany, Switzerland, Slovenia, Spain, Bulgaria, Belgium, Poland, Czech Republic, Luxembourg, Denmark, Portugal, Greece, Slovakia, Romania, Finland, Estonia, Latvia, Lithuania, Sweden, Ireland, United Kingdom
Is carried out via tracked courier and costs €25.
Customs duties and import taxes:
Buyers are responsible for any applicable customs duties. We are not responsible for any delays caused by customs inspections.
Once shipped, you will receive a confirmation email.
Efie Paw Jewelry assumes no responsibility for transportation delays, but we will endeavor to assist and expedite with the carrier to ensure you receive our creations as soon as possible.
Delivery is made within 48/72/96 hours depending on the destination.
International Shipping, Chile
Is carried out via tracked courier and costs €53.
Customs duties and import taxes:
Buyers are responsible for any applicable customs duties. We are not responsible for any delays caused by customs inspections.
Once shipped, you will receive a confirmation email.
Efie Paw Jewelry assumes no responsibility for transportation delays, but we will endeavor to assist and expedite with the carrier to ensure you receive our creations as soon as possible.
Delivery takes place within 3 to 10 business days depending on the destination.
International Shipping to the rest of the world
Please, send us a message to provide you with the best shipping option possible.
The production processes for custom items require a minimum of 7 days to a maximum of 30 working days, depending on our schedule.
Saturday, Sunday, and holidays are not considered working days.
Right of Withdrawal
You can exercise the right of withdrawal within 7 days of receiving the product if the received goods substantially differ from those published on our website or our social channels.
Customized items are not subject to the right of withdrawal under Article 59 of the Consumer Code (Italy, EU):
“The right of withdrawal provided for in Articles 52 to 58 for distance contracts and contracts negotiated away from business premises shall not apply to:
...
- c) the supply of goods made to the consumer's specifications or clearly personalized;”
Items on promotion are not subject to the right of withdrawal.
Conditions for properly exercising the right of withdrawal:
- The return request must be communicated via email to ciao@efiepawjewelry.com.
- The product must not have been used and must be returned in its original packaging, which is considered an integral part of the product itself. The packaging must not have been damaged, altered, or used as the sole external packaging. By original packaging, we mean the entire packaging.
- Shipping costs are the responsibility of the customer.
If the item is damaged due to improper use, a refund will not be issued. If all required conditions are met, Efie Paw Jewelry will issue a voucher equivalent to the amount paid for the purchased jewelry.
Efie Paw Jewelry will not accept returned goods if the return does not comply with all the terms and conditions listed above. In such cases, the goods will be returned to the sender at the original shipping address, and shipping costs will be borne by the customer.
We reserve the right to refuse any customization project if it is not feasible (too small, too complex); this happens 1 time out of 10. Since our processes are 100% manual without industrial interventions, sometimes it's challenging to achieve the expected optimal finish. It's important to us that you trust our professionalism to obtain a unique, beautiful, and durable piece of jewelry.
It's important to agree on the information in order to carry out the work without major inconveniences.